Why a rebate can be refused or reversed

The reasons a rebate does not appear, or disappears after it appeared — and what you can and cannot do about each.

It never appeared

• The account was not opened through our link. Exchanges fix the referrer when an account is created and do not move it afterwards. A new account through our link is the only fix.
• The UID was typed wrong. Check it against the exchange and link it again.
• No trades yet. Nothing is reported until you have traded; the first figures can take up to 24 hours.

It appeared, then was reversed

The exchange can withhold or claw back commission. When it does, the matching rebate is reversed — we cannot pay out commission we did not receive. The usual reasons:

• Wash trading — trading with yourself, or between accounts you control, to generate volume.
• Self-referral — referring your own second account, or several accounts belonging to one person.
• Promotion abuse — stacking bonuses the exchange does not allow together.
• Account closed or restricted by the exchange, including for region or identity checks.

A reversal shows in your history with its reason. If you think it is wrong, contact us with the month and the exchange; we will ask the exchange and show you what it says.